How to Monitor Real User Experience with Microsoft Teams, Zoom, WebEx, and SaaS Apps

Modern enterprises moving towards a digital workplace depend on remote collaboration applications such as Microsoft Teams, WebEx, Zoom, and GoToMeeting. But, hybrid work and work from anywhere initiatives under different network conditions pose different challenges. Often, users complain of being unable to connect to Teams and having a poor audio-video experience.

IT needs to deliver a reliable and smooth VoIP experience to end-users. They need to be able to track end-to-end networking traces for communication apps, no matter where users work. Tracking real-time metrics such as packet loss, jitter, response time, and QoE for Teams app or any other SaaS application needs a “Better Together” monitoring strategy.

Check out the video to learn how ITOps uses a combination of synthetics and real user monitoring to diagnose SaaS and Desktop app issues with remote employees.

Request a demo today at www.exoprise.com