7 Key Moments for Exoprise Digital Experience Monitoring Vendor in 2021
Happy New Year 2022! In 2021, Exoprise’s critical focus was on improving its product for monitoring digital experiences and mobilizing internal teams to improve customer adoption and SaaS/network experiences everywhere. As Covid continues to dominate the world, IT and business teams are increasingly looking for solutions like Exoprise Digital Experience Monitoring (DEM) to ensure end-users are productive with a seamless work-from-home experience.
Service Watch Desktop
The biggest launch for Exoprise in 2021 was the (formal) introduction of Service Watch Desktop, our endpoint monitoring addition to the Service Watch line of Real-User Monitoring (RUM) or End-user Experience Management (EUEM) products. While we had a handful of customers running our Exoprise private sites in Service Watch mode (for extensive, year-long testing), we had not formally released Service Watch Desktop as a product until 2021.
Numerous updates were released throughout the year including low-level functionality as well as higher-level visualizations:
Important System Resource Capture
Service Watch Desktop captures a huge volume of system resource metrics in real-time for scoring and indexing.
OS Reliability & Stability
Service Watch Desktop captures all of the critical Windows® and Application events such as Crashes, Blue-screens, Windows Updates, Reboots and more to provide a robust view of the overall health and stability of a desktop.
Read more about the feature here and here.
Improved Observability for Microsoft Teams and Thick Client Apps
Network and application teams can monitor the response time (RTT) and packet loss for mission-critical apps such as Teams, Zoom, WebEx, Outlook, OneDrive, etc. and achieve instant visibility on the end-user desktop.
Better Together: CloudReady Synthetics & Real-User Monitoring in One Platform
In 2021, we introduced the capability to run our unique synthetic sensors from the same endpoints and comprehensive services as Service Watch Desktop. Working with customers who wanted to be able to proactively monitor Microsoft 365, Salesforce and GSuite for users that are working from home, we enabled the ability to deploy, migrate, and move around Exoprise synthetics to the same devices that support Service Watch Desktop.
This unique feature enables proactive notifications about network conditions and complete complete coverage for end-users no matter where they work from. Servicing both of these goals in the same platform is critical.
Deploy, Scale, and Start Digital Experience Monitoring Within Minutes!
IT can pre-configure Service Watch Desktop and Service Watch Browser packages. Once the configuration is complete, invite all your end-users or employees to download and run the executable package. Gain insights to resolve issues with SaaS, Microsoft 365, endpoint, or network performance problems in less than five minutes.
New Microsoft 365 and DEM Product Videos
The Exoprise product marketing team released several product videos to enhance customer knowledge about our synthetics and real user monitoring solution and use our platform to solve end-user problems. Visit the Resources section and learn how to monitor Microsoft 365 and SaaS apps.
https://www.exoprise.com/resources/#videos
Microsoft 365 Outages, Detected Early
2021 saw its fair share of outages across Microsoft’s services and platforms. Exoprise customers knew about these outages early and, more importantly, knew when the outages were really fixed in each case:
GLOBAL AZURE AD OUTAGE AFFECTING MICROSOFT 365 SERVICES DECEMBER 15
Global Azure AD Outage Affecting Microsoft 365 Services December 15
What Happened to Our Services? Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft…
MICROSOFT TEAMS OUTAGE, APRIL 27TH, 2021
Microsoft Teams Outage, April 27th, 2021
Is Microsoft Teams Down? This early AM on the East Coast, Teams experienced an access outage today. As a result, the Exoprise sensors detected this outage an hour before Microsoft published a report on the issue.…
AZURE DNS OUTAGE — APRIL 1ST, 2021
Azure DNS Outage — April 1st, 2021
Is Microsoft Azure Down? Just about 2 weeks after its most recent outage, Microsoft experienced a severe DNS outage Thursday Evening at approximately 21:30 UTC on 01 Apr 2021. That’s the official start of the outage…
MICROSOFT 365 OUTAGE, MARCH 15TH 2021
Microsoft 365 Outage, March 15th 2021
Early Detection of Microsoft 365 and Teams Outage Is there an Office 365 outage today? Is Microsoft Teams down? Are MS365 services down? If that’s what you are thinking, then keep reading… Exoprise CloudReady provides early…
Yay! Double-Digit Growth Quarters in a Row
One of the standout business highlights for Exoprise this past year was achieving seven consecutive quarters of accelerating growth and profit. In addition, the team was able to successfully launch Service Watch Desktop, many new features, and lots of new customers taking advantage of the platform and additional products for managing their employee digital experience. To learn more, read our press release here.
Wrapping Up
Would you like to stay ahead of the curve in the new year? Exoprise digital experience monitoring solution ensures that your remote workforce remains productive and drives business growth. Our experts are here to help and provide you with the latest features as we head into 2022.
Don’t wait. Get in touch with us by requesting a demo.
Originally published at www.exoprise.com/blog on Jan 3,2022
